Shipping Policy

Marketplace Overview

PrairieGrit L.L.C. (“we,” “us,” or “our”) operates https://prairiegrit.com, a marketplace where independent sellers list and fulfill their own products.
Each seller manages their own shipping, delivery, and handling process. PrairieGrit itself does not ship or warehouse products.

Seller Shipping Policies

Shipping details—including carriers, delivery timeframes, and costs—are set by each seller individually.
You can find a seller’s specific Shipping Policy on the product page before completing your purchase.

Buyers are encouraged to review this information carefully to understand:

Estimated delivery times
Shipping fees (if any)
Handling or processing times
Return and refund conditions

Tracking and Delivery

After checkout, sellers will provide tracking details once your order ships.
Tracking information and delivery updates can be accessed through your PrairieGrit order page or confirmation email.

If you experience issues with tracking or delivery, please contact the seller first. If additional assistance is needed, PrairieGrit Support can help mediate.

Lost, Damaged, or Delayed Orders

If your order arrives damaged, is lost in transit, or delayed beyond the estimated timeframe:

Contact the seller directly via your order page.
If you cannot reach a resolution, reach out to PrairieGrit Support and we’ll help review the situation.

Contact Us

If you have questions about this policy or need assistance contacting a seller, please reach out:

Email: support@prairiegrit.com
Phone: +1 (218) 979-3670
Address: PrairieGrit L.L.C., 1500 23rd Street South, Moorhead, Minnesota 56560
Hours: Monday – Sunday, 9:00 AM – 6:00 PM CT