Frequently Asked Questions

Q: How can I reach PrairieGrit customer support team?
A: Email: support@prairiegrit.com | Phone: +1 (218) 979-3670

Q: What is PrairieGrit’s mailing address?
A: Address: PrairieGrit L.L.C., 1500 23rd Street South, Moorhead, Minnesota, 56560

Q: What are PrairieGrit hours of operation?
A: Hours: Monday–Sunday | 9 AM – 6 PM CT

Q: What is PrairieGrit customer support response time?
A: We aim to respond to all inquiries within 1 business day.

Q: Does PrairieGrit offer returns?
A: Yes. PrairieGrit offers 30-day returns from time of delivery.

Q: Can I return items that have been slightly used?
A: Items can be slightly used or new, and in original packaging.

Q: How do I start a return?
A: Return Procedure:

  • Each seller may have additional return details listed on their product page. Please review the seller’s specific policy before initiating a return.

  • If you are not fully satisfied with your purchase, contact the seller directly through the product page, via email, or by phone to request a return.

  • Once the seller confirms your return, ship the item back using the original packaging when possible. Pack carefully and consider adding shipping insurance for the purchase price.

  • Provide the seller with the return tracking information. View our return policy. 

Q: Where do I ship a return?
A: Each seller on PrairieGrit has their own return address. Please reach out to them for the return address.

Q: What is the processing time for a return?
A: The seller will issue your refund within 7 days after the returned item is delivered and confirmed to be in acceptable condition (same or slightly used).

Q: How long does it take to receive a full refund?
A: Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the return.

Q: What does PrairieGrit charge for shipping?
A: You may return an item within 30 days of receiving your order. The buyer is responsible for return shipping costs. Items must be returned in the same condition as received, or in slightly used condition. Some sellers might offer free returns.

Q: What carriers does PrairieGrit use?
A: Each seller offers different shipping options. Most use USPS, FedEx and UPC.

Q: What is the handling time of shipments?
A: Orders are typically processed and shipped within 1–2 business days.

Q: What is the delivery time of shipments?
A: Standard ground delivery usually takes 4–5 business days within the contiguous United States (Lower 48). Delivery times may vary slightly depending on your location.